Terms & Conditions

Food Side

Owned and Operated by Bollineni Ventures

These Terms and Conditions govern the use of the Food Side mobile application, website, and related services (Platform), owned and operated by Bollineni Ventures.

By accessing or using the Platform, users agree to comply with and be bound by these Terms.

Food Side is a food ordering, transportation, logistics, and highway pickup platform operated by Bollineni Ventures. These Terms and Conditions apply to all users, vendors, and partners of the Food Side Platform.

01

Introduction and Definitions

These Terms and Conditions ("Terms") govern the use of the Food Side mobile application, website, and related services ("Platform"), owned and operated by Bollineni Ventures ("Company"). By accessing or using the Platform, users agree to comply with and be bound by these Terms.

Definitions:

User — Any individual accessing or using the Platform.
Vendor — Restaurants, food stalls, cloud kitchens, or food providers listed on the Platform.
Company — Bollineni Ventures, the owner and operator of Food Side.
02

Eligibility and User Accounts

Users must be at least 18 years old or use the Platform under supervision of a parent or legal guardian.

Users are responsible for maintaining confidentiality of account credentials and all activities performed through their accounts.

You are solely responsible for any activity that occurs under your account. Please keep your login details secure.

03

Services and Orders

Food Side provides an online platform enabling users to browse, order, purchase, and receive food and related services from listed vendors.

All orders placed through the Platform are subject to acceptance and availability by vendors.

Payments may be processed through UPI, debit/credit cards, wallets, net banking, or cash on delivery where available.

Prices displayed on the Platform may vary and are subject to change without prior notice. Applicable taxes, delivery charges, packaging fees, and service charges may apply.

04

Cancellation and Refund Policy

Orders may only be cancelled before preparation begins.

Refunds, if applicable, will be processed according to the Company's refund and cancellation policy.

Delivery timelines are estimated and may vary due to traffic conditions, weather, vendor delays, or unforeseen circumstances.

If you need to cancel your order, please do so immediately. Once preparation starts, cancellations cannot be processed.

05

Vendor Responsibility

Food quality, preparation standards, hygiene, safety, and packaging are solely the responsibility of the respective vendor.

The Company acts as an intermediary platform connecting users with vendors and does not directly prepare or handle food items.

Any issues regarding food quality or preparation should be directed to the respective vendor through the Platform.

06

User Conduct

Users shall not misuse the Platform, attempt unauthorized access, engage in fraudulent transactions, or violate any applicable laws or regulations.

Prohibited activities include, but are not limited to:

Using automated scripts or bots to interact with the Platform
Posting false, misleading, or harmful content
Interfering with Platform security features
Engaging in price manipulation or fake orders
07

Intellectual Property Rights

All logos, trademarks, branding materials, application designs, software, and content associated with Food Side are the intellectual property of Bollineni Ventures.

Users may not copy, reproduce, distribute, modify, or create derivative works of any Platform content without explicit written permission from the Company.

Food Side and its logo are registered trademarks of Bollineni Ventures. Unauthorized use is strictly prohibited.

08

Limitation of Liability

Bollineni Ventures and Food Side shall not be liable for indirect, incidental, or consequential damages arising from use of the Platform or services provided by vendors.

The Company's total liability, if any, shall be limited to the amount paid by the user for the specific transaction giving rise to the claim.

The Platform is provided "as is" without warranties of any kind, express or implied.

09

Privacy Policy

User information shall be collected, stored, and processed in accordance with the Company's Privacy Policy.

By using Food Side, users consent to the collection and use of their information as described in the Privacy Policy.

Refer to our Privacy Policy for detailed information on data handling practices.

10

Suspension, Termination and Modifications

The Company reserves the right to suspend or terminate any account found violating these Terms or engaging in unlawful activities.

Bollineni Ventures may modify these Terms at any time without prior notice. Continued use of the Platform constitutes acceptance of the revised Terms.

Users are encouraged to review these Terms periodically for updates.

Last updated: January 2026

11

Governing Law and Contact Information

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of competent courts.

For support, complaints, or legal communication, users may contact Food Side through the official communication channels provided within the application.

Email: info@foodside.co.in
Support: admin@foodside.co.in
Phone: +91 86880 43861
Address: Chittepalli Village, Podalakur Mandal, Nellore, Andhra Pradesh - 524345

By using Food Side, users acknowledge that they have read, understood, and agreed to these Terms and Conditions.

Get in Touch

Have Questions About Our Terms?

For any questions, grievances, or legal matters, please reach out to our support team.

Call Us

+91 86880 43861

Mon-Sat: 9AM - 7PM

Visit Us

Chittepalli Village

Podalakur Mandal

Nellore, Andhra Pradesh - 524345

Grievance Officer: Mr. Bollineni | Available Mon-Sat (9 AM - 10 PM)